If you’re a small-to-medium business owner, you know that retaining your loyal customers is the key to a successful enterprise. This is why CRM or Customer Relationship Management is very important.
Read on to know more about CRM, its importance for your business, and free CRM software we recommend.
CRM software helps you manage complex business processes with the goal of better supporting your customer at every point of the consumer journey. It does this through a powerful system that connects and analyzes all the information from your customer base and sales data.
CRM software will help you build a sustainable relationship with your customers. A great CRM software has core features that will help you grow your business efficiently without disrupting operations or giving you a hard time.
With the help of CRM, you can automate how you communicate to your customers, improve sales management, do bulk email marketing, and upsell easily. If done effectively, CRM can help you retain and grow your customer base.
Doing customer communication on a larger scale can be quite challenging, especially if you do it manually. Thankfully, there is free CRM software you can use in your day-to-day operations. The right CRM software for your business will integrate with your tools easily and help you get the job done.
We evaluated the best and free CRM software based on the following:
8 Million+ Ready Automations
For 750+ Apps
Read on below to know about the best free CRM software we think you should try.
Engagebay is one of the newest CRM software on the market that offers a multitude of functions for your business. It promises to be the single platform for all your marketing, sales, and even after-sales, thanks to its all-in-one suite of CRM tools. You can also automate marketing communications, resolve queries through the helpdesk software, or integrate it with other business apps via Integrately.
Upgrading to the premium plan costs $10.79/month per user.
Bitrix24 aims to be the ultimate workspace for your business. Aside from its basic features, it also has HR functions such as employee directory and work time tracking/reports, as well as collaboration tools such as workgroups. You can also automate functions using Integrately and its vast library of productivity tools.
Upgrade to the Basic plan for $39/month for up to 5 users.
Zoho CRM’s goal is to convert every transaction into a lead or a sale for your business and empower you to nurture your relationship with your customers. Its range of features includes automating routine sales, marketing, and support functions. It also optimizes workflows to speed up your operations, helps you avoid manual data entry, and removes redundancies. You can link it with other productivity tools via Integrately.
Upgrade to the premium plan starting at $14/month per user.
Hubspot CRM is a powerful CRM software that has comprehensive features that includes social media tools, chat features, messenger integration, and even pipeline management tools. Plus, you can automate certain functions and processes via Integrately integrations.
Unlock additional features or hubs starting at $23/month.
Insightly is another easy-to-use CRM software that helps you nurture your customer relationships from the first touchpoint by tracking milestones, managing processes, and providing amazing customer service. Use Integrately to connect it with dozens of apps.
Upgrade to the paid plan starting at $29/month per user.
Capsule may look plain versus other CRM software but its simplicity is actually its strength. It helps you be more organized with your customer information by saving it all in one place. You’ll even be able to see the entire history of your interactions with customers such as emails, calls, files, and notes. Capsule can be automated with Integrately and its different productivity tools.
Upgrade to the premium plan for $18/month per user.
Vtiger is an all-in-one platform that empowers you with real-time customer data at a glance, which helps you provide consistent service and avoid churn. Another key feature is the Process Designer that optimizes your business processes and workflow.
Paid plans start at $10/month per user.
Streak is Gmail native CRM software that can be enabled via a Google extension. It’s a no-frills CRM software with an interface similar to Excel or Google Sheets. You can also connect it to different apps via Integrately.
Upgrade to the premium version priced at $49/month.
Click here to use Streak.
Finding the best CRM software for your business is a process of trial and error. You can prioritize which advanced features you find most useful (e.g. email tracking, email marketing tools, sales automation, workflow automation) and start from there. We recommend you try out the different CRMs and find out for yourself which best fits your business style.
Taking care of your customers is important to business success. Take your CRM game one step higher through Integrately. You can automate your CRM software, level up your sales management, streamline complex business processes, and focus your time and energy on running and growing your business.